Return Policy

General Return Conditions — Partner Products

Important Note:

All products offered on

platform are exclusively sold and shipped by our third-party partner sellers. Consequently, returns can under no circumstances be processed directly by The Quest and must be directed to the relevant partner in accordance with the procedures outlined below.

Return Period:

You have a legal period of 14 days (or longer, subject to the specific terms displayed by the seller on their product page) from the date of receipt of your order to exercise your right to return.

Required Condition of Items:

To be eligible for a refund, products must strictly be returned in brand-new condition. They must be unworn, unwashed, free from any signs of use, complete with all original tags attached, and packed in their undamaged original packaging.

Shipping Procedure:

No returns will be accepted at The Quest premises or warehouses. You must initiate your return request from your customer account on our platform. The specific return address and routing instructions unique to the partner seller will then be provided to you.

Return Fees:

In accordance with our marketplace policy, transport costs associated with the return of merchandise remain your exclusive responsibility, unless explicitly stated otherwise by the third-party seller in their store policy.

Refund Terms:

The refund for your order will be issued after receipt, inspection, and verification of the item's compliance by the partner seller. The funds will be credited back to the payment method used during your initial purchase, within a maximum of 14 days from the validation of the return.